Customer Service

After sales service

Once you have placed an order with us, if you should need to contact us please email customerservices@kingfisherstock.co.uk

In order to process your query as quickly as possible please include all the following details: order number, item ordered, date ordered and delivery address.

These emails are answered by our dedicated after sales customer service team who will be happy to assist you should you have a query or problem regarding a purchase that you have made from us.

They will endeavour to answer your email within 1 working day of receipt, Mon-Fri but often much quicker. The customer support staff ensure your query is dealt with as fast and efficiently as possible.

Please note these enquiries can only be dealt with via email which ensures all correspondence is documented and we can resolve any issues that arise as soon as possible.

Please note if you contact us by telephone with an after sales query you will be requested to email your query to the dedicated team at customerservices@kingfisherstock.co.uk.

Resolution Centre

We are totally committed to 100% customer satisfaction and want to ensure that we resolve any issues that may arise with any purchase you make from us.

We believe that we offer unrivalled customer care to every customer. In the first instance if there is a problem with any item you have received from us, or you are unhappy in any way, then please email us at customerservices@kingfisherstock.co.uk

Please note all problems can only be dealt with via email as this ensures that both parties have full documentation of the case history.

We will then strive to ensure that we provide you with a satisfactory resolution to the problem you have experienced.

We normally find that through good communication and our desire to work through any problems, we are able to resolve matters at an early stage and in a quick and efficient manner.

However if we have been unable to resolve the matter with you or you feel that the service has been unsatisfactory, or your treatment has been unjust, then you can lodge a formal complaint that will be dealt with by a director of the company.

In this situation we would either ask that you email us at customerservices@kingfisherstock.co.uk and mark your email FAO Managing Director. It would be helpful if you can include as much detail as possible regarding the exact nature of the complaint. This will ensure a complete and thorough investigation. We will acknowledge receipt of the complaint and advise the timescale for our initial response.

Should you choose to lodge your complaint in a letter, our postal address is:

Kingfisher Stock Ltd, Marsh Lane Industrial Park, Hayle, Cornwall, TR27 5JR

Please note you will still need to provide an email address as any reply will be via email & not the postal system.