Help

How can I find what I am looking for?

We have tried to ensure that the site is easy to navigate. You can either search by product category or by manufacturer brand.

Is there a minimum order amount?

There is no minimum spend. All orders over £100 net are delivered free to the whole of the UK & Northern Ireland. If your net order value is less than £100, a £9.99 charge will apply.

If the shipping address is in Southern Ireland / Eire all orders over £500 net are delivered free. If your net order value is less than £500, a £49.99 charge will apply.

What is a shopping basket?

It is a list of items that you compile as you shop with us, you pick the item that you would like to order and then click on the add to basket logo, this will then automatically add the item to your basket.

What if I make a mistake and order the wrong product?

The system will allow you to remove any items that you order in error and this can be done up until the time that you confirm your order at the checkout.

What is a checkout?

This is identical to a checkout in a shop. This is where you confirm the order after ensuring you have selected the required product colour and accessories etc. You then confirm the payment and delivery details for the order.

How do I know if the product is in stock?

All items we offer are ready for immediate dispatch from our own warehouse stock and for your convenience an available stock figure shows next to every item.

Should a product go out of stock then the system will be updated and an out of stock logo will appear next to the item. You will also be able to see the date of when it becomes in stock again. On the rare occasion that the item goes out of stock after placing in your basket and prior to checkout you will be notified by email.

Certain items such as nursery furniture and room sets may be sent direct from the manufacturer. In these cases it will be very clearly stated on the product with an estimated delivery time.

Are there certain times that I can place my order?

As we are primarily an e-commerce company orders can be placed 24 hours a day 365 days a year. The order will be processed either that working day or the following working day, depending on the time the order was placed.

Is there another way of ordering a product rather than on the internet?

If you would rather talk to one of our friendly sales team to place your order please call the Sales line on 0871 2000 455.

Please ensure that you have all of the information in relation to the item/s that you wish to order before you call.